I would like to call to your attention the superior service I received from Jeff Kolb and his service team at your Schaumburg location. This team truly cares about its customers. You can see it in their personal concern for customer care , their promptness in providing follow-up and repair status, and in their commitment in solving my service problem. My wife's 2001 VW Cabrio had developed a transmission problem. The real story was that the first effort at repair didn't succeed. That's where the team shined in their continued concern, monitoring of the situation and getting Volkswagen to commit to a replacement transmission covered by the 10-year drive train warranty. I sincerely appreciate the extra effort and superior service this team put forth. You have a new loyal VW customer, and when the time comes, we look forward our next VW purchase from Fox Valley. You can thank Jeff and his team for winning my trust in Fox Valley.